Patient Stories & Experiences
Read real experiences from individuals and families receiving compassionate, virtual psychiatric care across Texas, New Mexico, and Washington. Your journey to mental wellness begins with a trusted partner.
Call or Text: (832) 992-5479
Compassionate Care
Patient-centered, non-judgmental evaluations and ongoing support.
Verified Feedback
Read authentic experiences from real telehealth patients.
Private & Secure
100% HIPAA-compliant virtual care from the comfort of home.
Proven Results
Evidence-based treatment plans tailored to your personal goals.
PATIENT TESTIMONIALS
What We Treat in Individual Therapy
Our evidence-based individual therapy sessions focus on addressing a broad range of mental health conditions and personal goals:
Anxiety & Panic Disorders: Managing persistent worrying, racing thoughts, restlessness, and sudden panic symptoms through cognitive and behavioral strategies.
Depression & Mood Conditions: Navigating low energy, feelings of hopelessness, emotional burnout, and sadness.
Stress & Life Transitions: Developing healthy coping mechanisms for major life changes, workplace burnout, relationship dynamics, and daily stress.
ADHD & Focus Support: Learning executive function techniques to improve organization, time management, and emotional regulation.
Meet Our Lead Provider
Reginald Ibe, PMHNP-BC
Psychiatric-Mental Health Nurse Practitioner
Reginald Ibe leads NewGen Psychiatry with a commitment to patient-centered, evidence-based mental health treatment. As a Board-Certified Psychiatric-Mental Health Nurse Practitioner, he focuses on creating a safe, non-judgmental environment where clients feel heard, respected, and actively involved in their care decisions.
Understanding that mental wellness involves the whole person, Reginald combines thorough clinical evaluations with tailored medication management and therapeutic strategies. Whether treating anxiety, depression, ADHD, or complex mood conditions, his goal is to help clients achieve stability, resilience, and an improved quality of life.
Clinical Focus & Specialties
Comprehensive Psychiatric Assessments: Conducting detailed evaluations (CPT 90792) to accurately diagnose complex mood, anxiety, and behavioral conditions.
Evidence-Based Medication Management: Recommending and monitoring psychiatric medications with a clear explanation of benefits, side effects, and alternatives.
Anxiety & Mood Disorders: Treating generalized anxiety, panic, depression, and stress-related conditions using standardized tracking (such as GAD-7 screeners).
ADHD & Executive Functioning: Providing assessment and safe medication management—including controlled substance protocols—for attention and focus difficulties.
Adolescent Mental Health: Partnering with parents and legal guardians while maintaining appropriate confidentiality for teenage clients.
Our Core Values & Clinical Approach
- Convenience & Privacy : Complete your appointments from the comfort and privacy of your home using encrypted, HIPAA-compliant video technology.
- Evidence-Based Practice : Utilizing validated clinical screeners (such as the GAD-7) and FDA-aligned treatment strategies for safe, effective outcome tracking.
- Safety & Compliance : Strict adherence to state Prescription Monitoring Programs (PMP/PDMP) and transparent controlled substance protocols to protect long-term patient health.
- Financial & Transparency : Direct billing for major health plans and strict compliance with the federal No Surprises Act through clear Good Faith Estimates for self-pay clients.
Insurance and Payment Options
In-Network Insurance: We directly bill major insurance plans, including Aetna, Cigna, Regence, UMR, GEHA, Optum, Oscar, Oxford Health Plans, UnitedHealthcare, and Evernorth. You are responsible for any copay, coinsurance, or deductible at the time of service.
Self-Pay Rates & Good Faith Estimates: Clear self-pay options are available for uninsured or out-of-network clients. Every self-pay client receives a Good Faith Estimate detailing all visit costs prior to scheduling, pursuant to the federal No Surprises Act.
Our Core Mental Health Services
Individual Therapy
At NewGen Psychiatry, PLLC, we offer specialized individual psychotherapy designed to support emotional healing, stress management, personal growth, and long-term mental wellness.
Medication Management
At NewGen Psychiatry, PLLC, our medication management services are designed to help you safely and effectively treat mental health conditions while optimizing your overall quality
Child & Adolescent Care
At NewGen Psychiatry, PLLC,
we provide specialized, compassionate mental health care for children and adolescents across Texas, New Mexico, and Washington.
Couples & Family Therapy
At NewGen Psychiatry, PLLC, we focus on providing specialized, individual-centered psychiatric services—including initial psychiatric evaluations, medication management
Frequently Asked Questions (FAQ)
Therapy Process & Telehealth Services
Virtual therapy sessions are conducted 100% online through a secure, HIPAA-compliant video platform. Prior to your visit, you will receive an encrypted video link. You simply need a quiet, private room, a stable internet connection, and a smartphone, tablet, or computer with a working camera and microphone.
Our clinician is licensed to provide individual therapy to clients who are physically located in Texas, New Mexico, or Washington at the time of their appointment. You will be asked to confirm your physical address at the start of each session for licensing and safety protocols.
No. Telehealth services are not intended for medical or mental health emergencies. If you are experiencing an immediate mental health crisis or thoughts of self-harm, please call or text 988 to reach the Suicide & Crisis Lifeline, call 911, or go to the nearest emergency room.
Standard individual psychotherapy sessions typically run 45 minutes (CPT 90834) or 60 minutes (CPT 90837). Meeting frequency is personalized during your initial evaluation based on your individual treatment goals and clinical needs.
Yes. As a comprehensive psychiatric practice, we can integrate individual therapy with evidence-based medication management (CPT 99214 + 90833). Your care plan can combine both approaches or focus solely on therapy depending on your preferences and clinical recommendations.
Insurance, Payments & Practice Policies
We directly bill major insurance networks, including Aetna, Cigna, Regence, UMR, GEHA, Optum, Oscar, Oxford Health Plans, UnitedHealthcare, and Evernorth. You are responsible for any applicable copay, coinsurance, or deductible at the time of service.
Self-pay options are available for clients who do not have insurance or choose not to use health plan benefits. Under the federal No Surprises Act, every self-pay client receives a written Good Faith Estimate detailing all expected session charges before care begins.
We require at least 24 hours’ notice to cancel or reschedule a scheduled session. Late cancellations or missed visits (no-shows) are subject to a fee that cannot be billed to insurance.
Yes. We provide individual therapy for adolescents with required parent or legal guardian consent and custody verification. Teenagers receive appropriate private time during sessions to foster open communication, while parents remain actively involved in care planning and safety updates.
Telehealth services are not intended for psychiatric or medical emergencies. If you are experiencing a mental health crisis, severe distress, or thoughts of self-harm, please call or text 988 to reach the Suicide & Crisis Lifeline, call 911, or go to the nearest emergency room immediately.
Find Us
Serving Texas, New Mexico & Washington
Virtual Care & Administrative Office
Serving Texas, New Mexico & Washington
(Telehealth Services Available Statewide)
Hours Of Operation:
Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 3:00 PM
Saturday: Closed
Sunday: Closed
Clients can also call or text us directly at the number below