Privacy & Website Data Policy
At NewGen Psychiatry, PLLC, we are committed to maintaining the privacy and security of your personal information, medical records, and digital interactions with our website. This policy explains how information is collected through our website, how it is protected under federal and state privacy laws (including HIPAA), and your rights regarding digital communication.
1. Information We Collect Online
Personal & Health Information
When you fill out contact forms, schedule appointments, or complete intake documentation on our website, we may collect:
Contact details (e.g., name, phone number, email address, physical state of residence).
Demographic and identity information (e.g., date of birth, emergency contact details).
Health and intake information (e.g., medical history, psychiatric screeners, current medications, reason for visit).
Billing and insurance details (e.g., insurance provider, subscriber ID, payment card authorization details).
Automated Website Technical Data
When you visit or navigate our website, limited non-identifiable technical data may automatically be logged, including:
IP address and general geographic location (used to verify service state eligibility in TX, NM, or WA).
Browser type, device characteristics, operating system, and language preferences.
Referral URLs, page views, and time spent on specific website pages.
2. How We Use Your Data
We use collected website and personal data exclusively to provide quality care, fulfill legal obligations, and ensure practice administration:
Care Provision & Scheduling: To confirm appointments, conduct virtual evaluations, and coordinate psychiatric treatment.
Payment Processing: To process copays, self-pay session fees, and insurance claims via PCI-compliant payment gateways.
Compliance & Safety: To verify that clients are physically located in Texas, New Mexico, or Washington during telehealth visits and to check Prescription Monitoring Programs (PMP/PDMP) when medically necessary.
Administrative Communication: To send appointment links, billing updates, or legal notices (such as Good Faith Estimates).
3. Data Protection & Telehealth Security
HIPAA Compliance: Personal Health Information (PHI) entered on our site is transmitted through encrypted, HIPAA-compliant platforms.
PCI-Compliant Payment Security: Payment card information is stored solely within secure, PCI-compliant payment gateways and is never stored on paper or within public website charts.
Session Privacy: Telehealth video sessions are encrypted and are strictly not recorded by NewGen Psychiatry.
Website Security Limitations: While we implement commercially reasonable security measures, no internet transmission is 100% secure. Users are responsible for maintaining the privacy of their own devices, web browsers, and private environments.
4. Third-Party Sharing & Disclosure
We do not sell, rent, or trade your personal or health data to third parties for marketing purposes. Data is only shared under specific circumstances:
Authorized Service Providers: Secure platforms assisting with telehealth hosting, payment processing, or practice management under strict HIPAA business associate agreements.
Healthcare Operations: Insurance plans (such as Aetna, Cigna, Regence, UMR, GEHA, Optum, Oscar, Oxford, or UnitedHealthcare) for billing purposes.
Legal & Safety Requirements: Mandatory reporting for court orders, severe safety threats, suspected abuse, or public health compliance.
5. Privacy Rights & Contact Information
You have the right to request access to your records, ask for corrections, restrict how your data is used for payment, and request confidential communications.
For questions regarding our website data practices or to exercise your privacy rights, please contact our Privacy Contact:
Privacy Contact: Reginald Ibe, PMHNP-BC
Practice: NewGen Psychiatry, PLLC
Phone: (832) 992-5479
Licensed Service States: Texas · New Mexico · Washington